Support
We're here to help.
Whether you're installing from the Azure Marketplace, connecting a tenant, or making sense of what Lusida found, we respond promptly to every request.
Contact support
Email us and we'll get back to you promptly. We're based in New Zealand and work across Australasian business hours.
support@lusida.aiHelp us help you faster. Include:
- Your organisation name and the tenant you've connected
- The area of the portal (costs, licensing, activity, access, alerts or Lucy)
- What you expected to see, and what you saw instead
- Screenshots, if they help tell the story
Installing Lusida
Lusida installs from the Azure Marketplace in about five minutes, as SaaS or as an Azure Managed Application in your own subscription. The steps are on our getting-started guide.
View the installation steps →Sales & pricing
For commercial questions, trials, or pricing for your organisation's size, talk to sales.
sales@lusida.ai →Security & access
Lusida uses read-only, scoped access granted through Microsoft Entra, with a dedicated database per customer, hosted on Microsoft Azure.